Welcome to Eham! Your privacy is essential to us, and we are dedicated to
protecting your personal information. This Privacy Policy is designed to inform you
about how we collect, use, disclose, and secure your information when you visit our
website and engage with our image consultancy services.
1. Information We Collect
We may collect personal information from you when you interact with our website
and services, which may include:
● Name
● Contact information (email address, phone number)
● Demographic information (age, gender)
● Personal style preferences
● Information related to image consulting services
2. How We Use Your Information
We use the information we collect for the following purposes:
● To provide image consultancy services tailored to your needs.
● To communicate with you regarding your appointments, preferences, and
feedback.
● To personalise your experience on our website and during consultations.

● To send promotional emails about our services, special offers, or style-related
content you may find interesting.
3. Disclosure of Your Information
We understand the sensitivity of your personal information, and we will not disclose it
to third parties except under the following circumstances:
● With your explicit consent.
● To comply with legal obligations or respond to lawful requests.
● To protect our rights, privacy, safety, or property.
● In connection with a business transfer, merger, acquisition, or sale of all or
part of our assets, where your data’s security remains a priority.
4. Security
We are committed to maintaining the security of your information. We implement
appropriate security measures to protect against unauthorised access, disclosure,
alteration, or destruction of your personal data.
5. Cookies
Our website may use cookies to analyse website traffic, track user behaviour, and
enhance user experience. You can choose to accept or decline cookies by modifying
your browser settings.
6. Links to Other Websites
Our website may include links to third-party websites or social media platforms for
additional resources and information. However, we do not control these external
sites and cannot be responsible for the protection and privacy of any information you
provide while visiting them.
7. Your Privacy Choices
You have the right to request the removal or modification of your personal
information from our records. To exercise this right or to inquire about your personal
data, please contact us at 7644956178.
8. Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices or
for other operational, legal, or regulatory reasons. We encourage you to review this
policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, how we handle your
personal information, or any other matter related to our services, please contact us.
10. Shipping Policy
We make every effort to ensure your orders are processed and delivered promptly.
The estimated delivery times for our physical products (e.g., journals, cards) may

vary depending on your location. Please refer to the product description for
estimated shipping times
Shipping charges are calculated based on the destination and the weight of the
products. Shipping costs will be displayed during the checkout process, allowing you
to review them before completing your purchase.
Our shipping timelines aim to ensure a seamless and timely delivery experience.
Depending on where you live, the time it may take for the product to reach you, may
vary. However, for orders within India, our standard shipping duration ranges from a
minimum of 5 to a maximum of 15 business days, depending on the location and the
nature of the order. We prioritize efficient processing to dispatch your products at the
earliest while ensuring the utmost care in handling. Please note that these timelines
are estimates, and any potential delays will be communicated promptly.
Once your order is shipped, you will receive a tracking number via email, allowing
you to monitor the progress of your delivery.
In rare cases where shipments are lost or significantly delayed, please contact us.
We will work diligently to resolve the issue and ensure you receive your order.
It is essential to provide accurate shipping information during checkout. We cannot
be held responsible for delays or non-delivery due to incorrect or incomplete
addresses provided by customers.
11. Client-Consultant Confidentiality
Confidentiality Commitment: At Eham, we consider client-consultant confidentiality to
be of utmost importance. We are committed to maintaining the privacy and
confidentiality of all client information, discussions, and interactions during our
consultancy services.
This commitment extends to all personal and professional information shared by our
clients, including but not limited to personal style preferences, lifestyle details,
communication challenges, and other sensitive information related to image
enhancement.
Client information is accessible only to the consultant directly involved in your image
enhancement journey. We do not share or disclose client details, discussions, or
progress reports within our consultancy team or with external parties unless required
by law or with your explicit consent.
There may be situations where disclosure is legally mandated or necessary for
safety or ethical reasons. In such cases, we will make every effort to inform you of
the disclosure, unless prohibited by law or professional ethics.
Client-consultant confidentiality extends beyond the duration of our consultancy
relationship and remains in effect indefinitely.
We are dedicated to creating a safe and trusting environment for all our clients, and
we take our responsibility to protect your privacy seriously. If you have any concerns

or questions regarding client-consultant confidentiality, please don’t hesitate to reach
out to us. Your trust is of paramount importance to us.
12. Refund & Exchange Policy
We do not offer refunds for completed image consultancy services, as these services
are personalised and time-based.
If you are unsatisfied with our consulting services, please contact us within 15 days
of the service completion date. We will review your concerns on a case-by-case
basis and may offer alternatives or adjustments to address your satisfaction.
We reserve the right to decline refund requests for incomplete services in cases
where the service has been significantly initiated, we will consider the case if there
are valid reasons for not completing the service as agreed upon.
For physical products purchased from our online store, we accept returns or
exchanges within 3 days of the delivery date if the product is damaged or defective
upon arrival.
To initiate a product return/exchange, please contact our customer support team. We
may require photo evidence of the damaged or defective product.
13. Payment Policy
Payment Methods
At Eham, we offer convenient and secure payment options to make your experience
smooth and hassle-free. Please read our payment policy to understand the accepted
payment methods and terms.
– Accepted Payment Methods:
We accept a range of payment methods including credit cards, debit cards, net
banking, UPI, digital wallets, BHIM, IMPS, NEFT, RTGS, cash and cheques.
For in-person consultations or events, we may accept cash or other specified
payment methods. Please check with us in advance for the accepted payment
options.
– Payment Terms
For image consultancy services and workshops/events, payment terms will be
outlined in the service or event description. It is essential to review and understand
the payment terms before making a purchase.
Payment for services or events must be made in full before the scheduled
appointment or event date, unless otherwise specified in the service or event
description.
For product purchases from our online store, payment is due at the time of order
placement.
– Billing and Invoices
Invoices for image consultancy services or event registrations will be provided to
clients as needed. Payment details and instructions will be included on the invoice.

For product purchases, a receipt will be generated and sent to the email address
provided during the checkout process. Please retain this receipt for your records.
– Currency
All prices and transactions on our website are conducted in INR or USD.
– Payment Security
We prioritise the security of your payment information. Our website employs
industry-standard encryption and security measures to protect your sensitive data
during transactions.
– Refunds and Cancellations
Refunds and cancellation policies for services, events, and products are outlined in
our Refund and Exchange Policy. Please refer to that policy for specific details.

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